Business Process Outsourcing

As one of Teralight, Ltd.'s Global Exchange Business Services (GEBS™), MINDBRIDGE™ is a full suite of Business Process Outsourcing (BPO) services.

MINDBRIDGE™ is the preferred choice for businesses requiring customer care management services and back office processes in the banking/financial services, insurance, retail, technology, telecom and travel market sectors. These services and processes include customer care, technical support, data conversion, as well as, collections, telesales, transaction processing and other value added business operations.

The BPO industry continues to be one the most challenging market sectors, requiring expert communication and execution to plan capabilities. MINDBRIDGE™ exceeds these challenges by ensuring exceptional client experience through world-class talent, strong management focus, dedicated business units and a strong financial platform. We provide solutions only for BPO services and ensure customer confidentiality.

The spectrum of services and programs MINDBRIDGE™ includes:

• Customer Service
• Booking and Reservations
• Service Activations
• Technical Support
• Claim Specialization
• Payroll Processing
• Order Fulfillment
• Customer Satisfaction
• Surveys
• Billing
• Account Verification
• Information Validation
• Liability Processing
• Accounts Payable
• Accounts Receivable
• Skip Tracing
• Complete Query Resolution
• Knowledge Base Management
• Data Entry
• Telemarketing/Telesales
• Loyalty Programs
• Logistics Management